Terms of Service

1. Doorstep Repair Service Model

Device Rescue operates custom-built mobile workshop vans that arrive at your home or workplace address. Our mobile repair vans operate across the West Midlands, East Midlands and surrounding areas. All repairs are executed inside our vehicle workshop by qualified technicians using precision electrostatic discharge (ESD) equipment. You do not need to allow technicians inside your private home.

2. Booking, Quotation & Confirmation

• Transparent Estimates: All quotes provided via WhatsApp, online stepper, or telephone are based on the make, model, and fault symptoms you provide.
• Arrival Windows: We schedule repairs within agreed 2-hour arrival windows. You will receive an ETA text or WhatsApp message when our technician is en route.
• Free Rescheduling: You may reschedule or cancel your appointment at any time before the technician departs without any penalty or charge.

3. Vehicle Access & Parking

Because repairs are conducted inside our mobile workshop van, safe and legal parking within reasonable walking distance of your address is required (e.g., driveway, permitted residential bay, or visitor bay). If paid parking or permits are necessary, please notify us during WhatsApp booking coordination.

4. "No Fix, No Fee" Guarantee & Diagnostics

We operate under a clear "No Fix, No Fee" policy. If our technician inspects your device and determines that the requested repair is not technically feasible (for instance, severe motherboard short-circuiting or catastrophic frame bending preventing screen seating), you will not be charged for the repair.

5. Customer Data & Passcode Confidentiality

We do not ask for or require your lock screen passcode or iCloud/Google credentials. While our repair procedures do not alter your device's storage or software, customers are always strongly encouraged to back up their device data to iCloud, Google Drive, or a computer prior to hardware servicing.

6. Testing & Payment on Completion

Upon completing the repair, the technician will demonstrate the repaired functionality (e.g., touch responsiveness, OLED brightness, camera sharpness, charging test) in your presence. Payment is collected only after you have verified the work:

• Accepted payment methods: Contactless Debit/Credit card (Visa, Mastercard, Amex), Apple Pay, Google Pay, or direct bank transfer.
• An official itemised digital receipt will be emailed or messaged to you immediately.

7. 12-Month Comprehensive Warranty

All replacement screens, batteries, ports, and cameras fitted by Device Rescue Ltd are protected by our comprehensive 12-Month Warranty covering defect in parts and workmanship. Full terms and exclusions can be reviewed in our Warranty Policy.

8. Applicable Law & Jurisdiction

These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with our services will be subject to the exclusive jurisdiction of the courts of England and Wales.

9. Contact & Company Details