12-Month Comprehensive Warranty

1. Parts Quality Standard

We exclusively use OEM-specification, brand-certified, or premium tier replacement parts sourced from audited UK electronics distributors. Each screen panel, battery cell, and flex assembly undergoes multi-point electronic bench testing before installation.

2. What Is Covered Under Warranty

Our 12-month warranty protects you against all non-accidental component and workmanship failures, including:

3. What Is Excluded From Warranty

Our warranty is designed to protect you from component and craftsmanship defects. In accordance with standard consumer electronics guidelines, it does not cover:

• Accidental Physical Damage: Drops, cracked glass, shattered OLED panels, crushed frames, or severe impact trauma occurring after the repair handover.
• Liquid Ingress: Damage resulting from water submersion, steam exposure, or liquid spillages.
• Unauthorised Third-Party Tampering: Any repair, disassembly, or modification conducted by another repair shop or customer DIY intervention.
• Software Issues: Operating system corruptions, malware, locked iCloud/Google accounts, or third-party app incompatibilities unrelated to the hardware installed.

4. How to Make a Warranty Claim

Claiming under your warranty is effortless. Because all records are digitally registered to your phone number and digital receipt:

1. Send a message to our WhatsApp dispatch at 07506982004 or email hello@devicerescue.co.uk.
2. Provide your name, postcode, and a brief description (or photo/video) of the symptom.
3. Our dispatch will schedule our mobile workshop van to your location for a priority warranty swap at no additional charge.

5. Statutory Rights Under the Consumer Rights Act 2015

This warranty is in addition to, and does not affect or limit, your statutory legal rights under the UK Consumer Rights Act 2015, which dictates that services must be provided with reasonable care and skill, and parts supplied must be as described and of satisfactory quality.